Refund policy

Faulty and damaged goods:

It is the customer’s responsibility to check their products for damage and report to us within 48 hours of delivery by sending us an email with a photograph of the damaged item. Where possible a replacement item will be sent. Products are checked thoroughly before being carefully wrapped and dispatched. Little Acorns cannot be held responsible for breakages that occur as a result of a product being played with. Please contact us for more information

Returns and refunds

Please contact us before returning a package.

If you want to return an item that is not damaged or used please contact us as soon as possible and within 14 days of delivery. All items must be in their original packaging and in brand new condition (i.e. suitable to be resold). Please make sure items returned to us are adequately packed to ensure they are not damaged in transit. We are unable to issue a refund if the items are damaged in transit because they have not been well packed.

If we feel the item show signs of use and cannot be sold by us this will be reflected in the refund we make to you. We reserve the right to refuse return if an item is not in its original condition. All refunds are issued to your original payment method to the value of the item, minus our postage and packaging charge. We will let you know when the refund has been made, this can take up to 10 working days depending on your card provider.

We will contact you with information about how to return an item to us. Items must be sent via Royal Mail with tracking service. You will be responsible for all postage charges for returning items.