Delivery and returns
Postage and packaging:
Your order is usually posted within 2-3 working days. We will contact you as soon as possible if there is likely to be a delay with your order. If for any reason an item is not available, we will be in touch with an update on your delivery. Custom orders may take longer.
We offer free postage and packaging on orders over £60. There is a standard charge of £4.99 for orders less than £60 (unless stated in the product description). Heavier items may incur additional postage costs. The product listing will state whether an item may incur additional costs. Free postage will not apply for these items.
We deliver to the UK only and orders are sent by DPD 24 hour service. DPD will contact you with a one hour delivery slot and you have the option to change the delivery day, address or pick up from a local shop. Please note our products will not fit through a standard letterbox and parcels will need to be signed for.
Any undelivered/collected parcels returned to us will incur a charge for postage and packaging. A refund (minus postage and packaging costs) will be issued to the customer.
Faulty and damaged goods:
It is the customer’s responsibility to check their products for damage and report to us within 48 hours of delivery by sending us an email with a photograph of the damaged item. Where possible a replacement item will be sent. Products are checked thoroughly before being carefully wrapped and dispatched. Little Acorns cannot be held responsible for breakages that occur as a result of a product being played with. Please contact us for more information
Returns and refunds
Please contact us before returning a package.
If you want to return an item that is not damaged or used please contact us as soon as possible and within 14 days of delivery. All items must be in their original packaging and in brand new condition (i.e. suitable to be resold). Please make sure items returned to us are adequately packed to ensure they are not damaged in transit. We are unable to issue a refund if the items are damaged in transit because they have not been well packed.
If we feel the item show signs of use and cannot be sold by us this will be reflected in the refund we make to you. We reserve the right to refuse return if an item is not in its original condition. All refunds are issued to your original payment method to the value of the item, minus our postage and packaging charge. We will let you know when the refund has been made, this can take up to 10 working days depending on your card provider.
We will contact you with information about how to return an item to us. Items must be sent via Royal Mail with tracking service. You will be responsible for all postage charges for returning items.